Summary:

1. Clear browser cookies/cache for page

   a. Chrome

   b. Edge

   c. Firefox

2. Close browser window, don't refresh or attempt again

3. contact ASI IT to unlock account

4. go to page again and login


1. Clear browser cookies/cache, Chrome

Chrome

Chrome.a. Click on "lock symbol" then "cookies and site data"

Chrome.b. click Manage cookies and site data

Chrome.c. delete all cookies related to this page

Chrome. d. click Done 

Continue to next step


Edge

Edge.a. Click Lock symbol and "Cookies"

Edge. b. Select each site and click "Remove"

Edge. c. Click Done

Continue to next step


Firefox

Firefox. a. Click Lock symbol and "Clear cookies and site data"

Firefox. b. Click Remove

Continue to next step


Continue...

2. Close browser or tab, do not login or refresh the page.

3. Contact ASI IT at asihelpdesk@fullerton.edu that you have completed removing cookies.

4. Once unlocked, visit the page and login: https://asifinancialreports.fullerton.edu/Finance/login/login.aspx?ReturnUrl=%2fFinance%2f